Explore FAQs

To create a new account, click 'Sign Up' and enter your email address. You will receive an email from LiveBarn including a 'Verification Code' which needs to be entered on the LiveBarn website to continue. If you do not receive this email, please check your spam/junk folder. Please note our Support team cannot provide you with a 'Verification Code'.

Once the code has been confirmed, you will be asked to enter your personal information (name, country, language, etc.) and set a unique password. Click 'Create Account' to continue.
To select a subscription plan, click the plan you wish to purchase so that it is highlighted in blue. If you received a discount code from your venue, enter it in the 'Promotional Code' section; this step is optional. Click 'Next'.

Enter your payment information in full, then click 'Add'. You will be directed to an 'Order Review' page, which includes the amount of your first payment and your next billing date. If you wish to finalize your purchase, click 'I agree' and 'Subscribe'.

Please remember all subscriptions are automatically reoccurring, without notice, until canceled. 

Yes. Currently, we have dedicated apps available in the Apple Store for iOS and tvOS and the Google Play Store on Android mobile devices.

Yes. You need an active subscription in order to 'Log in' on the LiveBarn iOS or Android app. A subscription can only be activated or canceled through the LiveBarn website directly. 

No. You can only activate or cancel a subscription on the LiveBarn website using a web browser on a computer or mobile device.

We offer two types of plans, Basic and Premium. These subscriptions are offered on a month-to-month (Monthly) or year-to-year (Yearly). Details of these plans can be found on our Pricing page.

Please check your spam/junk folder associated to the email address you entered during 'Sign Up'. If you do not receive your 'Verification Code' within an hour, try again. Please note our Support team cannot provide you with a 'Verification Code'

If you are receiving a "This email address is already registered. Please log in to access your account" message, this means the email address you've entered already exists in our database.

Please click 'Log In' and enter the email address. If you are unsure of the password, select 'Forgot Password?' and an automated email will be sent with instructions to reset your LiveBarn account password. 

No. We are not offering any free trials at this time, however our affiliated venues do offer a 10% discount on LiveBarn subscriptions. These Promotional Codes can be obtained from the venue.

Should you need to reset the password on the account for any reason, this can be done by clicking the 'Forgot password?' link on the 'Log In' page of the website or on the dedicated LiveBarn app.

Enter your LiveBarn account's registered email address and click 'SEND LINK' to receive an automated email with a link to set a new password. This email should arrive within a few minutes, so if you don't see it, please ensure you've checked the 'Junk/Spam' folder.

If you received a Promotional Code after activating your subscription or forgot to enter it during activation, it can still be added, however, it will not apply retroactively. It's also important to note that discounts cannot be stacked.

If a Promotional Code is added to an active subscription, it will terminate the existing plan, credit the remaining balance to the LiveBarn account, and then create a new subscription of the same tier as the original plan.

Please note, that your billing date will be changed to the date the Promotional Code was added and any cost difference between the original subscription and the new one will be billed immediately. The discounted rate will then automatically apply to all future payments until the subscription is canceled. 

If you entered your payment information through your 'Profile' on the website, please make sure you selected 'Add' next to 'Resubscribe', rather than 'Add' next to 'Credit Card'.

If your 'Profile' indicates that your 'Plan' is inactive, please click 'Add' next to 'Resubscribe' and select a subscription plan before entering your payment information. 

You can update the credit card associated with your LiveBarn payments if there's an active subscription currently in place. This information can be updated through your 'Profile' on a web browser by clicking 'Update' next to 'Credit Card'.

It's important to note however that account changes cannot be made on the dedicated LiveBarn mobile apps.

You are able to upgrade your LiveBarn subscription if there's an active plan currently in place. This can be done through your 'Profile' on a web browser by clicking 'Upgrade' next to 'Plan'.

Please note that account changes cannot be made on the dedicated LiveBarn mobile apps.

You are able to downgrade your LiveBarn subscription if there's an active plan currently in place. This can be done through your 'Profile' on a web browser by clicking 'Cancel' at the bottom of the page. Once the current billing cycle ends, you'll be able to resubscribe to a Basic plan.

Please note that account changes cannot be made on the dedicated LiveBarn mobile apps.

When you're ready to cancel your subscription's automatic renewal, this can be done through your 'Profile' on a web browser as account adjustments cannot be made through our dedicated LiveBarn mobile apps. We recommend doing this at least 24 - 48 hours prior to the end of the billing cycle using a computer when possible as all subscriptions are non-refundable.

If you only have access to a mobile device, you can visit the LiveBarn website on the mobile version of Google Chrome.

From your 'Profile', scroll down and click the red 'Cancel' button. You'll be asked to enter your account's password and confirm cancellation. An automated email will then be sent to the account's registered email address confirming the renewal has been successfully canceled. If you did not receive the automated email, then the subscription's renewal has not been successfully canceled and your renewal remains active, meaning you may still be billed.

You will continue to have access to Live and VOD recordings until the end of your billing cycle.

No, account adjustments, including cancellation, cannot be performed through the dedicated LiveBarn apps.

If you only have access to a mobile device and wish to cancel, visit the LiveBarn website on the mobile version of Google Chrome. Then, log in and cancel your subscription through your 'Profile'.

All subscriptions are automatically reoccurring, without notice, until canceled. They are billed on the same day and time each month or year, depending on the subscription selected.

If you canceled on or after your billing date, you will still be billed for the current billing cycle as all subscriptions are non-refundable. You will continue to have access to Live and VOD recordings until the end of your billing cycle

Yes, as long as the subscription has not fully expired, you're able to 'Reactivate' your automatic billing through your 'Profile' on a web browser.

Please note that account changes cannot be made on the dedicated LiveBarn mobile apps.

When you already have a LiveBarn account from a previous season and are ready to resubscribe for the new season, you can 'Log in' to your existing account and subscribe to a new plan through your 'Profile' on a web browser by clicking 'Add' next to 'Resubscribe'.

Select a plan so that it is highlighted in blue, enter your Promotional Code if you have one, and click ‘Next’. Enter your payment information, then click ‘Add’ and you will receive an overview of your first payment. Click ‘I agree’ and ‘Subscribe’.

All subscriptions are automatically reoccurring without notice until you cancel.

Please note that account changes cannot be made on the dedicated LiveBarn mobile apps.

Please make sure you are not connected to a public or work Wi-Fi network, and disable active pop-up and ad-block extensions.

Ensure you are trying to 'Log in' to a registered account. If you get an error saying “User has not been registered yet”, your email address is not in our database.

If you get an error saying “We don’t recognize that email and/or password”, your password is incorrect. Please double-check the spelling and ensure 'caps lock' is off on your keyboard.

If you have forgotten your password, click ‘Forgot Password?’ on the ‘Log In’ page and enter the email address attached to your account.

On Demand/VOD recordings are available for 30 consecutive days following their original broadcast. Once this time has passed, they are automatically removed and cannot be restored.

With a Basic subscription, only one device may log in and watch Live or On Demand video.

With a Premium subscription, two devices may log in and watch at the same time, using the same email address and password.

If another device logs in or a new tab of LiveBarn is opened, other devices will be automatically logged out. 

Our dedicated tvOS app is available for Apple TV 4K hub devices to access Live and VOD recordings on smart TVs. You can also use an HDMI connection from your computer or laptop to your TV. We do not recommend using the built-in browser of the TV or third-party consoles (PS, Xbox, FireStick, etc.). 

Our Support team cannot search for events by the team, league or event name. Please check the event's dedicated website for information on where they will be streaming from. Whether or not an event is broadcast is ultimately up to the venues and event organizers. 

Our Support team cannot search for events by the team, league or event name, however if you have the name of the venue, surface, date and time of your game or event and it was within the last 30 days, they can check if the VOD is available. 

To check if your game or event was broadcast, please complete our, Was my Game or Event Streamed? form. 

LiveBarn is available in three languages: English, Français and Svenska. To change the language prior to logging in, the option is available in the top, right-hand corner of the website (🌐).

Once you 'Log In', the option is available at the bottom of any page. Clicking the globe icon (🌐) will display a dropdown to select the language you prefer. By default, the website will display in English, except in Quebec, Canada.

In order to watch an event happening in real-time, you must have an active LiveBarn subscription.

At the time of your event or game, log in to your LiveBarn account and navigate to the 'Search' page. Enter the name of your venue. If it's available, it will appear on our venue list. Click on your venue to view the surfaces. Hit the 'Live' icon for the surface you want to watch. If the 'Live' icon is not available, the event or game may not have started yet.

To watch the VOD recording for an event that has taken place within the last 30 days, you must have an active LiveBarn subscription.

'Log in' to your LiveBarn account and navigate to the 'Search' page. Enter the name of your venue and if it's available, it will appear on our venue list. To see the available surfaces, select your venue from the list. Click the 'VOD' icon for the surface where your event or game took place. On the VOD calendar, select the date and time of your event or game.

On the website, you will need to then click 'WATCH', however clicking the timeslot on the dedicated LiveBarn mobile apps will launch the video player automatically. 

To add a venue to your 'Favorite' list on the website or app, click or tap the heart icon next to the venue's name. Your 'Favorites' will be shared across all devices. 

The Pano stream provides a full, stationary view of the surface while the Auto stream provides an automatic panning and zooming 'tracked' view following the bulk of the action. When both modes are available, it's possible to switch between the Pano and Auto streams while watching Live and VOD recordings. Please note, in most instances, only the Pano stream is available during the weekdays while the Auto stream will be available over the weekends.

Web
On a computer web browser, these options are available in the lower, right-hand corner of the video player.

iOS or Android App
On the dedicated LiveBarn mobile apps, these options are available in the upper, right-hand corner of the screen.

tvOS App
On the dedicated LiveBarn tvOS app, these options are available by swiping down on your Apple TV remote touchpad.

When the Pano stream is available, it's possible to manually control the zoom and pan features on Live and VOD recordings. 

Web
On a computer web browser you can find the zoom options ([+] to zoom in and [-] to zoom out) in the bottom, right-hand corner of the video player. 

iOS or Android App
On our dedicated LiveBarn mobile apps (iOS and Android) there are no [+] or [-] icons to control the zoom. Instead, these options are available by pinching inwards (zoom out) or outwards (zoom in) on the video player with your fingers. 

When you see the 'No Action' icon, represented by a crossed-out skater image, this means there is little or no activity on the surface. Once enough activity is detected, our systems will automatically begin broadcasting. It's important to note that it takes several people moving constantly to trigger the cameras.

When you see the 'Initializing' icon, represented by a spinning gear image, this means enough activity has been detected on the surface to trigger the cameras. Once the system begins 'Initializing', the 'Live' broadcast will begin in a few moments. 

When you see the 'Technical Issue' icon, represented by a wrench image, this means our teams have discovered an issue that prevents the systems from broadcasting. There can be many reasons for this status. Our teams are doing everything they can to restore the broadcast as quickly as possible.

Please note that no VOD is recorded while this status is in place. Our Support team is unable to provide an ETA for when the issues will be resolved.

As a courtesy to the venues that allow us to install our equipment, we give them final say on what is broadcast from their facility, including sound. When a venue requests that their microphones be muted, we cannot unmute them.

Muted venues will display a yellow banner on the 'Live' streams from that surface. If no banner is present on the 'Live' stream and you still do not hear the audio, it's possible the microphone at that location has been damaged or your device's audio settings are muted/turned down.

If you're experiencing any trouble with the Live or VOD recordings, you're able to report it to our Support team directly from the video player; this allows our teams to investigate quickly as it provides them with all necessary information to troubleshoot the problem. 

Web
On the website, the option to 'Report an Issue' is available on the bottom, right hand side of the video player. 

iOS or Android App
On the dedicated LiveBarn mobile apps, the 'Report an Issue' option is available by clicking the screen and selecting the three dots (⁝) icon. 

tvOS App
On the dedicated LiveBarn tvOS app, the 'Report an Issue' option is available by swiping up on your Apple TV remote touchpad.

If you're seeing a timeslot on the VOD calendar that is greyed out, it's possible the event or game has not taken place yet. If this is the case, please return to the 'Search' page and click 'Live' instead of 'VOD' at the time of your event or game.

If the event or game has already taken place within the last 30 days and the timeslot is greyed out, it will not be available. There may be several reasons why the VOD is unavailable, including but not limited to technical issues during the Live stream, not enough movement on the surface, or hardware/firmware related issues. Whatever the reason, we're unfortunately unable to restore the lost footage.

Blackout restrictions, represented by a grey padlock icon, are placed and managed by the venue, often during events they don't wish to broadcast or during events where we don't have the exclusive rights to broadcast. When a Blackout restriction is placed, no VOD is recorded, meaning these timeslots will remain unavailable even if the Blackout is later removed. 

For Blackout restrictions in Ontario, Canada, please see 'What does it mean when an Ontario surface has 'LEAGUE PARTNER GAMES ONLY' next to the name?' question.

In Ontario, Canada, some of our venues will have surfaces that indicate 'LEAGUE PARTNER GAMES ONLY'. These locations are slightly different than our other available surfaces as only scheduled games from our league partners will be broadcast. Though other events may take place at these venues, no Live or VOD recordings will be available for them. The venues themselves cannot remove the Blackout restrictions on these surfaces, nor can LiveBarn; they are set according to the league partner's game schedule.

Ontario league partners include:

NOHA (Northern Ontario Hockey Association)
OMHA (Ontario Minor Hockey Association)
GTHL (Greater Toronto Hockey League)
ALLIANCE (Minor Hockey Alliance)
MHL (Mississauga Hockey League)
NYHL (North York Hockey League)
HEO (Hockey Eastern Ontario)

Private sessions, represented by a blue padlock icon, are placed and managed by the venue, often during events they don't wish to broadcast or during events where we don't have the exclusive rights to broadcast. During a Private session, the 'Live' stream and VOD are locked by a 4-digit PIN code. Our teams are not provided with these PIN codes.

An active LiveBarn subscription is required to download and share 30-seconds clips with friends and family. Provided the VOD was recorded in the last 30 days, it's possible to share a 30-second clip with others via social media, email, or text. These 30-second clips can only be shared from the VOD recordings, not during the Live stream.

'Log in' to your LiveBarn account and navigate to the 'Search' page. Enter the name of your venue and if it's available, it will appear on our venue list. To see the available surfaces, select your venue from the list. Click the 'VOD' icon for the surface where your event or game took place. On the VOD calendar, select the date and time of your event or game, then click 'WATCH'.

Once the video player launches, pause the video where you want to 30-second clip to end and click the right-facing bracket 'Share' icon (⠪) on the far, upper right-hand side of the video player and select either 'Facebook', 'Twitter', 'Email' or 'Download' from the available options.

Web
On the website, click the right-facing bracket 'Share' icon (⠪) on the far, upper right-hand side of the video player and select either 'Facebook', 'Twitter', 'Email' or 'Download' from the available options.

iOS or Android App
On the dedicated LiveBarn mobile apps, the 'Share with Friends' option is available by clicking the screen and selecting the three dots (⁝) icon.

An active LiveBarn subscription is required to download and share 30-seconds clips with friends and family. Provided the VOD was recorded in the last 30 days, it's possible to share a 30-second clip with others via social media, email, or text. These 30-second clips can only be shared from the VOD recordings, not during the Live stream.

Log in to your LiveBarn account and navigate to the 'Search' page. Enter the name of your venue. If it's available, it will appear on our venue list. Click on your venue to view the surfaces. Select the 'VOD' icon for the surface where your event or game took place. On the VOD calendar, select the date and time of your event or game.

Once the video player launches, pause the video where you want to 30-second clip to end and click the right-facing bracket 'Share' icon (⠪) on the far, upper right-hand side of the video player and select either 'Facebook', 'Twitter', 'Email' or 'Download' from the available options.

Web
On the website, click the right-facing bracket 'Share' icon (⠪) on the far, upper right-hand side of the video player and select either 'Facebook', 'Twitter', 'Email' or 'Download' from the available options.

iOS or Android App
On the dedicated LiveBarn mobile apps, the 'Share with Friends' option is available by clicking the screen and selecting the three dots (⁝) icon.

When sharing a Premium subscription with a friend or family member, both parties log in using the same email address and password, so please ensure you are comfortable sharing your LiveBarn account password with the second person.

If you're having trouble getting both devices logged in, please ensure all sessions have been logged off, neither party is using incognito/private browsing, and only those two devices are trying to access the account at once.

Our 'Live Tagging' feature allows you to quickly capture highlights from your phone while watching an event live from within the venue. You can only tag clips from the LiveBarn app for iOS and Android mobile devices. You cannot tag clips using your computer. 

You can tag up to 25 clips per event. At the end of the event, those clips will be automatically emailed to you and any contacts or groups you select while creating the event. You cannot tag events that have already taken place.

All tags from a single event are sent as links to individual clips and a condensed highlight reel. It's important to note that these links will expire after seven (7) days. After that time, you can resend them through the 'Events' page under 'Live Tagging'.

Please visit our Learn More page under ‘Live Tagging’ for how-to videos and more information regarding this feature.

To use the 'Tag' button, you must be watching a live event while physically inside the venue.

Once you tap the 'Tag' button, the previous 30 seconds and the next 10 seconds are captured as a clip. You then have the opportunity to name the clip. You can edit the name or delete the tag entirely later on.

You can tag up to 25 plays during an event.

Although you cannot tag events in the VOD recordings, you can tag a live event that is already in progress. To do so, make sure the start time is earlier than the current time in the 'Create Live Tagging Event' form. 

If you tap the 'Tag' button by mistake, it's possible to delete the tag by swiping left and tapping 'Remove' before the event is marked as 'Complete'. Deleted tags cannot be recovered. 

Yes, tagged plays can be viewed and downloaded to mobile devices and computers. The tagged clips can be saved on iOS, Android, Windows and Mac devices.

You're able to add 'Events', 'Contacts', 'Groups', or 'Teams' on the LiveBarn website or the dedicated LiveBarn mobile apps. 

Web
On the website, this option is available on the 'Events' page, under 'Live Tagging'. On this page you can access your 'EVENTS', 'CONTACTS', 'GROUPS' or 'TEAMS'. Each header leads to it's own page where you can make adjustments.

Depending on the header you select, there are buttons to 'Create Event' on the 'EVENTS' page, 'New Contact' on the 'CONTACTS' page, 'New Group' on the 'GROUPS' page, or 'New Team' on the 'TEAMS' page. Each button will generate a form with required information to fill out. Once you've entered all the necessary information, click 'Create' or the checkmark icon (✓). 

iOS or Android App
On the dedicated LiveBarn mobile apps, the 'Live Tagging' option will appear in the bottom, right-hand corner of the app. From here you can access your 'Events', 'Contacts', 'Groups' or 'Teams'. Each option leads to its own page where you can make adjustments.

Depending on the option you select, clicking the plus sign (+) in the upper, right-hand corner of the screen will generate a form with required information to fill out. Once you've entered all the necessary information, click 'Save'.

You're able to edit 'Events', Contacts', 'Groups', or 'Teams' on the LiveBarn website or the dedicated LiveBarn mobile apps. Please note you can only edit 'Events' before you start tagging. 'Events' cannot be edited once tagging has begun or if the event has been completed. 

Web
On the website, this option is available on the 'Events' page, under 'Live Tagging'. On this page, you can access your 'EVENTS', 'CONTACTS', 'GROUPS', or 'TEAMS'. Each option leads to its own page where you can make adjustments.

Depending on the option you select, there is a pencil icon (✎) to edit the required information under 'Actions'. Once you've adjusted all the necessary information, click the checkmark icon (✓). 

iOS or Android App
On the dedicated LiveBarn mobile apps, the 'Live Tagging' option is the third icon in the bottom navigation bar. From here you can access your ''Events', 'Contacts', 'Groups', or 'Teams'. Each option leads to its own page where you can make adjustments. 

To edit an 'Event' before tagging has begun, tap on 'Events' and then swipe left on the 'Event' you would like to edit.

Tapping on 'Contact' or 'Team' name will open the form to edit the required information. Once you've adjusted all the necessary information, click 'Save'.

To edit a or 'Group', swipe left on and select 'Edit'. Alternatively, you can also click the name of the group and click the plus sign (+) in the upper, right-hand corner of the screen. You can add or remove members of the group, then click 'Done'.

You're able to delete 'Events', 'Contacts', 'Groups', or 'Teams' on the LiveBarn website or the dedicated LiveBarn mobile apps. It's important to note that deleting an 'Event', 'Contact', 'Group' or 'Team' cannot be undone.

Web
On the website, this option is available on the 'Events' page, under 'Live Tagging'. On this page you can access your 'EVENTS', 'CONTACTS', 'GROUPS' or 'TEAMS'. Each header leads to it's own page where you can make adjustments.

Depending on the header you select, there is a trash bin icon (🗑) under 'Actions' to delete the 'Event', 'Contact', 'Group' or 'Team' required. You'll have the option to confirm by clicking the checkmark (✓) or cancel by clicking the X.

iOS or Android App
On the dedicated LiveBarn mobile apps, the 'Live Tagging' option will appear in the bottom, right-hand corner of the app. From here you can access your 'Events', 'Contacts', 'Groups' or 'Teams'. Each option leads to its own page where you can make adjustments.

Depending on the option you select, you're able to swipe left on the entry you want to remove and click 'Delete'. 

Yes and no. You can edit details for an event, but only if you haven't started tagging plays. Once you have begun tagging, you cannot edit the event details.

If a surface indicates that a 'Private' session is in place, you can tag plays if you have the PIN code. However, if a 'Blackout' restriction is in place, you will not be able to tag any plays. 

The first link in the email will be the 'Highlight Reel', which is a sequential compilation of all the plays you tagged in a single video. The other links will be the individual tags with the names you gave them while tagging.

Yes, you can, provided you selected the desired contacts or groups when creating an event. All of the plays you tagged will be sent to those contacts or groups automatically. You can also manually forward the email you receive to others. 

No, you don't need to have a LiveBarn account if someone else sends you an email link for a tagged play. Likewise, if you send tagged plays to someone else, they do not need to have a LiveBarn account. Anyone with the link is able to view or download the clips.

If you haven't received an email from LiveBarn with your tags within 3 hours of your event ending, please check your 'Junk/Spam' folder in case it was sent there by mistake.

You can also resend the tags from the 'Events' page under 'Live Tagging' on the website. 

LiveBarn and Sportlogiq have teamed up to offer our subscribers a more in-depth analysis of their athlete's performance. Sportlogiq’s computer vision and machine learning technology gives LiveBarn subscribers the ability to purchase single-game breakdowns focused on an individual player’s performance.

Each breakdown will include a Player Spotlight Video, Time on Ice Metrics, and Ice Position Heat Maps. 

'Player Analysis' orders must be placed on the website as this feature is not available on the dedicated LiveBarn mobile apps.

Existing LiveBarn subscribers can purchases breakdowns for a single player on a game-to-game basis for $14.95 USD. Please note this cost is per game and per player. Each new game or player will be considered a new order.

At this time, the 'Player Analysis' feature is only available for ice hockey players, excluding goalies. We do have plans to expand this feature to accommodate for goalies. Stay tuned!

Player Analysis' is designed for full games, excluding shootouts. With this in mind, the submitted videos may not exceed 3 hours and cannot be less than 30 minutes. Overtime may be included provided it does not exceed the 3-hour limit. We hope to include shootout footage in the future! 

Dark red areas represent areas where the player was tracked most frequently during the game, while blue represents the fewest instances. The representation should provide an insight into how well a player was able to execute the game plan. Darker colors at the offensive zone blue line indicate success for defense players, while darker colors in front of the opponents’ goal would indicate high pressure for forwards who are expected to crash the net.

Typically you'll receive your 'Spotlight Video' and 'Performance Report' via email within 12 hours of submitting your 'Player Analysis' order. You can also track and download your orders by selecting 'My Orders' under 'Player Analysis' on the website.

If the 'Player Analysis' button is greyed out or not displaying, it could be caused by one or multiple factors. For example, the 'Player Analysis' button will not be available for non-hockey surfaces,  surfaces where the Pano stream is unavailable, or surfaces that have not been calibrated. 

If your order returns with a message saying 'Game cannot be processed', it may be due to one or more factors. The most common are, poor video quality, missing footage, non-standard rink size, or hard-to-read jersey numbers. 

Players are tracked by their jersey number, so the visibility of the jersey number is very important.
The most accurate results are produced when the following occurs: 

• Player's starting side of the rink is correctly indicated (left or right based on the camera's view)
• Jersey number is clearly distinguishable, meaning their jersey is not tucked in, the entire number is showing
• Jersey and number color are different
• Nothing is obstructing the number, such as long hair or other elements.